You agree to use our website for lawful purposes only. You are prohibited from:

• Using the website in a way that violates any applicable laws or regulations

• Attempting to gain unauthorized access to any part of the website

• Engaging in any activity that disrupts or interferes with the website or its services

All content on this website, including but not limited to text, graphics, logos, and images, is the property of GEM LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written permission.

To the fullest extent permitted by law, GEM LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

You agree to indemnify, defend, and hold harmless GEM LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the website or services.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved in the state or federal courts located in New York.

We reserve the right to terminate or suspend your access to the website at any time, without notice, for any reason, including but not limited to a breach of these Terms.

If you have any questions about these Terms or our website, please contact us at:

GEM LLC

Phone: 315-665-1881

Email: contact@gem-llc.us

Address: 350 East Avenue Suite 203 

Rochester, NY 14604

Last Updated: 1/1/2025

At GEM LLC, we take pride in our work and invest significant resources into every project from the very beginning. Because of the planning, scheduling, and custom materials involved, the following policy applies to all projects.

Deposits & Payments

• All projects require an initial deposit to secure crews, scheduling, and materials.
• Deposits are non-refundable after 48 hours of payment.
• If a cancellation is made at any point, for any reason, after 48 hours from the initial deposit, all monies paid (including deposits, progress payments, or any additional payments) are forfeited.

Cancellations

• Within 48 Hours of Initial Deposit: Eligible for a full refund, minus administrative fees (if applicable).
• After 48 Hours of Initial Deposit: All payments are non-refundable and will be forfeited upon cancellation, regardless of the reason.

Rescheduling

• Projects may be rescheduled with at least 72 hours’ notice at no additional charge.
• Rescheduling within less than 72 hours of the scheduled start may incur a rescheduling fee to cover lost time and crew adjustments.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after the 48-hour period.
• Special-order or custom materials already purchased.
• Services or labor already completed.
• Failure to provide site access or necessary approvals on scheduled work dates.

Refund Processing (Within 48 Hours Only)

• If a cancellation is made within 48 hours of the initial deposit, approved refunds will be issued within 10–15 business days using the original payment method.

Contact GEM LLC

For cancellations, rescheduling, or questions regarding this policy, please contact us:

📞 315-665-1881

📧 Contact@gem-llc.us

By submitting payment to GEM LLC, you acknowledge and agree to this Refund & Cancellation Policy.