MEET OUR TEAM
GEM Remodeling is a veteran owned remodeling company serving Monroe and Wayne County. Clients choose GEM for strong planning. They appreciate our disciplined project control and clean workmanship. This commitment spans from the first call to the final walk through. We use a hybrid structure that combines in-house project managers and office support. Our structure also includes in-house highly trained crews. We employ long-term subcontractor crews for specialty trades, never complete projects. These crews are trained to meet our standards for specialty items. This gives clients consistent results and direct communication through the entire project. We are fully insured with general liability and workers compensation.
GEM uses 3 different AI’s to help make your experience as smooth as possible.
GEM also uses many forms of software. We use Houzz for our 3D renderings. Contractor Foreman helps keep your job organized. Company Cam keeps you up to date on the progress of your project.
Our Core Principles
Design build planning and execution
Veteran discipline and project control
Clear pricing and direct communication
Clean job sites with professional crews
Ray – Owner & Founder of GEM LLC
Ray launched his career over 15 years ago as a handyman. He was driven by a passion for quality work. He was committed to doing things the right way. What began as a one-man operation has grown into GEM LLC. It is a respected remodeling company. GEM LLC is known for delivering high-end kitchens, bathrooms, additions, and custom renovations.
Ray isn’t as hands-on with the tools these days. However, he’s fully focused on growing the company. He supports his team and ensures every project meets the same standard of excellence GEM has built its name on. As a Marine Corps veteran, he brings structure, accountability, and integrity to everything the company does.
Under Ray’s leadership, GEM remains grounded in its roots — honest, dependable, and built on hard work
Phone (call/text): 585-488-3155
Tom- Business Development Manager
BIO COMING SOON
Phone (call/text): 585-302-2630
Sales Manager
Logan Reed- Operations and Estimating Coordinator
Supports GEM on the operations side and works offsite from the field. He focuses on planning, estimating, and organizing project details so the crews and office team stay on track. Logan does not handle client communication. His role centers on building clear scopes, reviewing pricing, and keeping project information accurate. His work strengthens the structure behind each job and supports the level of quality GEM delivers.
Meet Mia: GEM’s New AI-Powered Receptionist
At GEM LLC, we believe in evolving with the times—without ever losing the personal touch that defines us. We’re excited to introduce you to Mia. She is our new AI-powered receptionist. She’s here to make your experience smoother, faster, and more reliable than ever.
What Is Mia?
Mia is an advanced, AI-driven virtual receptionist. It is designed to handle incoming calls and answer basic questions. Mia is also on our website to answer all questions there as well. It also helps route inquiries to the right team member. Mia is powered by intelligent algorithms. It uses natural language processing. With these technologies, Mia can understand and respond to callers in real time. This happens any time, day or night.
Think of her as our first line of communication—efficient, dependable, and always on. Whether you’re calling about a kitchen remodel, Mia is here to assist. If you need help scheduling a consultation, she’s available. Even if you just have a quick question, Mia can help.
Why AI? Why Now?
As GEM continues to grow, so does the demand for faster communication and better accessibility. Our team is often out on job sites, focused on delivering top-tier craftsmanship. Mia ensures that no call goes unanswered, no question gets overlooked, and no potential client is left waiting.
AI allows us to:
- Answer every call, every time – 24/7
- Answer all questions on our website and help people find the information they require 24/7
- Reduce wait times and missed opportunities
- Provide instant help with frequently asked questions
- Streamline the intake process so our team can respond faster
But let’s be clear—Mia is not here to replace our team. She’s here to support us, and support you.
Still Human Where It Matters
While Mia handles the initial contact, a real person from our team will always answer any text you send. We believe some conversations require a human touch—especially when it comes to project details, scheduling, and customer care.
We’re proud to blend cutting-edge technology with the personalized service GEM is known for. Mia is a reflection of that balance: tech-powered efficiency, with human-driven heart.
We Appreciate Your Patience
Like any new team member, Mia is still learning the ropes. We’ve trained her with the most common questions and call types. She’s also continuing to learn the unique needs of our clients and services. If she ever seems unsure, remember that a real team member is nearby. They can step in and follow up if needed.
Caleb Stone- Small Project Specialist
Handles GEM’s small projects and fast-turn work. He focuses on repairs, minor updates, and quick improvements that keep homes in good shape. Caleb plans each project with clear steps, clean scheduling, and tight communication so everything moves fast. He reviews details, checks materials, and makes sure small projects stay organized from start to finish. His work helps GEM deliver the same level of quality on smaller jobs as we do on full remodels.
– Crew Member
Crew Member