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“title”: “Meet Our Team”,
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![\"Meet](\"https://gem-remodeling.com/wp-content/uploads/2026/06/CnRRekB.webp\")
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GEM Remodeling is a veteran-owned remodeling company serving Monroe and Wayne County. We combine in-house project managers, trained crews, and long-term specialty trade partners to deliver consistent results and direct communication on every project. We are fully insured with general liability and workers’ compensation.
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\ud83c\udf96\ufe0f Veteran discipline & project control
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\ud83c\udfd7\ufe0f Design-build planning & execution
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\ud83d\udcac Clear pricing & direct communication
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![\"Ray](\"https://gem-remodeling.com/wp-content/uploads/2025/10/ray-400x400.jpg?crop=1\")
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Ray \u2014 Owner & Founder
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Ray launched his career over 15 years ago as a handyman, driven by a passion for quality work and doing things the right way. What began as a one-man operation has grown into GEM \u2014 a respected remodeling company known for delivering high-end kitchens, bathrooms, additions, and custom renovations.
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As a Marine Corps veteran, Ray brings structure, accountability, and integrity to everything the company does. He’s fully focused on growing the company, supporting his team, and ensuring every project meets the standard of excellence GEM has built its name on.
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Tom \u2014 Business Development Manager
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Bio coming soon.
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![\"Tom](\"https://gem-remodeling.com/wp-content/uploads/2025/10/tom-400x300.jpg?crop=1\")
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![\"our](\"https://gem-remodeling.com/wp-content/uploads/2026/03/imasdage-1-400x400.png?crop=1\")
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our designer \u2014 Lead Designer & Project Management
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our design team has over 27 years of design experience and 15+ years of hands-on construction knowledge. At GEM, he leads the design and pre-construction process \u2014 guiding clients from first consultation through final project completion. He specializes in interior design, exterior concepts, landscape planning, and architectural layout development.
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His RIT design education combined with decades working alongside builders gives him a strong understanding of how design decisions impact every stage of construction. our designer stays involved throughout the build to maintain quality and ensure the original design intent is carried through.
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Logan \u2014 Operations & Estimating Coordinator
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Logan supports GEM on the operations side, working offsite from the field. He focuses on planning, estimating, and organizing project details so the crews and office team stay on track. His role centers on building clear scopes, reviewing pricing, and keeping project information accurate. His work strengthens the structure behind each job.
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![\"Logan](\"https://gem-remodeling.com/wp-content/uploads/2025/11/e12a7c594c8cb822b7e177fd427dd300d624d8546d6eb583d1eb4454775d8aa9-261x300.jpg\")
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Caleb Stone \u2014 Small Project Specialist
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Caleb handles GEM’s small projects and fast-turn work \u2014 repairs, minor updates, and quick improvements. He plans each project with clear steps, clean scheduling, and tight communication. His work helps GEM deliver the same level of quality on smaller jobs as we do on full remodels.
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![\"Caleb](\"https://gem-remodeling.com/wp-content/uploads/2025/11/5f38b90f4f40b7ea0c3f7d1b5466819b4721e96026fc232c58624695f655f6aa-259x300.jpg\")
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![\"Mia](\"https://gem-remodeling.com/wp-content/uploads/2025/10/26350A5B-52E6-483A-869C-3E88BF383A3B-200x300.png\")
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Mia \u2014 AI-Powered Receptionist
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Mia is GEM’s AI-driven virtual receptionist \u2014 handling incoming calls, answering questions on our website, and routing inquiries to the right team member 24/7. She captures caller details, responds in real time, and ensures no call goes unanswered and no lead gets lost.
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Mia supports our team \u2014 she doesn’t replace them. A real person from GEM always handles your project details, scheduling, and customer care. Think of her as our first line of communication: efficient, dependable, and always on.
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GEM Uses Multiple AI Systems
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In addition to Mia, GEM uses multiple AI-powered software tools to make sure everything runs smoothly \u2014 from communication and scheduling to project tracking and business operations. Learn more about our technology \u2192
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Related Pages
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- \n
- About Us
- Lifetime Warranty
- Background Check & Insurance
- Our Process
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Explore Our Services
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Call or text (585) 800-9922 to discuss your project.
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Ready to Start Your Project?
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Fill out the form below or call us anytime at (585) 800-9922
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Ready to Start Your Project?
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Veteran owned & operated \u00b7 Lifetime warranty on all craftsmanship
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